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Dapr for the enterprise

Diagrid offers a complete suite of products and tooling designed for running Dapr at enterprise scale, including production-level support, custom distribution and operational tooling.

Dapr OSS 24/7 production support
Our customer support responds to critical issues in production within 1 hour. We resolve Dapr production concerns & provide immediate patches to priority issues. Read more about Diagrid's open-source support plans here.

Dapr OSS CVE resolution
Common vulnerabilities & exposures patched on demand in a timely manner, with guaranteed SLAs.

Dapr Open Source Support
Prioritization of upstream fixes and feature requests with a dedicated Dapr OSS Engineering team.

Architectural Reviews & Training
Dapr architectural reviews and hands-on sessions can be held on a one-off or regular basis for your application teams. We can also provide Dapr training.

Diagrid Dapr Distribution for Enterprise (D3E)
Security enhanced, Dapr binaries including enterprise features for multi-tenancy, minimized RBAC permissions, and Dynatrace integration. Read more about D3E here.

Conductor: automate Dapr on Kubernetes
Fully automate & monitor Dapr across all your Kubernetes clusters. Dive into the Conductor docs here.

Available plans

The following table gives a feature comparison of the offerings provided by Diagrid. For additional details on Conductor plans and limits see Limits and Restrictions page.

  • The Standard tier is designed for teams prototyping with Dapr, who seek to adopt best practices and optimize their implementation early on.
  • The Select tier is designed for teams looking for more immediate response times to eleminate any delays during pre-production development, while ensuring best practices are adopted.
  • The Premium tier is designed for organizations running in production, who need rapid response, elevated security, and ongoing optimization.
FeaturesStandard
Essential Support for Dapr
Select
Expert Guidance for Dapr
Premium
Enhanced Support for Dapr
CoverageDapr OSS, all cloudsDapr OSS, all cloudsDapr OSS/D3E, all clouds
AccessPortal / email / Slack
Unlimited support calls.
Portal / email / Slack
Unlimited support calls.
Portal / email / Slack
Unlimited support calls.
Sev 1 Response
(Critical, e.g. outage)
4 hours (business hours)4 hours (business hours)1 hour (24 × 7)
Sev 2 Response
(High, e.g. key functions down)
2 business days2 business days4 hours (24 × 7)
Sev 3 Response
(Medium, e.g. non-critical issues)
3 business days3 business days1 business day
Sev 4 Response
(Low, e.g. questions)
4 business days4 business days2 business days
SecurityCritical (Sev 1) updatesCritical (Sev 1) updatesCritical (Sev 1) updates + non-critical CVEs, tracking, audits
Version SupportOSS: current + last 2 versionsOSS: current + last 2 versionsOSS: current + last 2 versions
D3E: current + last
Onboarding10 hours onboarding process10 hours onboarding process10 hours onboarding process
Check-in cadenceEvery other month meetings for development and issue resolutionMonthly meetings for development and issue resolutionMeetings twice a month for development and issue resolution
Feature PrioritizationN/AN/APrioritized requests for new Dapr OSS versions; discussion on timeline & delivery
Temporary Dapr VersionsN/AN/AFor Sev 1 issues
Architecture ReviewsN/A30 expert reviews and optimization of Dapr application architecture30 expert reviews and optimization of Dapr application architecture
TrainingN/ATraining sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your teamTraining sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team
ExclusionsNo support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs.

Contact Diagrid

To ask questions and provide product feedback, join the Diagrid community. To submit bug reports, please use the Conductor Feedback repository on GitHub.