Diagrid Enterprise
Diagrid offers three support plan tiers for open source Dapr. The plans include production-level support, a custom distribution and operational tooling.
Dapr OSS 24/7 production support
Our customer support responds to critical issues in production within 1 hour. We resolve Dapr production concerns & provide immediate patches to priority issues. Read more about Diagrid's open-source support plans here.
Dapr OSS CVE resolution
Common vulnerabilities & exposures patched on demand in a timely manner, with guaranteed SLAs.
Dapr expert guidance
Comprehensive guidance and technical expertise to debug issues, optimize configuration, and resolve performance bottlenecks.
Architectural Reviews & Training
Dapr architectural reviews and hands-on sessions can be held on a one-off or regular basis for your application teams. Dapr training is also available.
Diagrid Dapr Distribution for Enterprise (D3E)
Security enhanced, Dapr binaries including enterprise features for multi-tenancy, minimized RBAC permissions, and Dynatrace integration. Read more about D3E here.
Conductor: automate Dapr on Kubernetes
Fully automate & monitor Dapr across all your Kubernetes clusters. Dive into the Conductor docs here.
Available plans
The following table gives a feature comparison of the offerings provided by Diagrid. For additional details on Conductor plans and limits see Limits and Restrictions page.
- The Standard tier is designed for teams prototyping with Dapr, who seek troubleshooting support to avoid getting stuck during development.
- The Select tier is designed for teams seeking more hands-on support during pre-production development, including reviews and expert guidance, ensuring best practices are adopted.
- The Premium tier is designed for organizations running in production, who need rapid response, elevated security, and ongoing optimization.
| Features | Standard Essential Support for Dapr | Select Expert Guidance for Dapr | Premium Production Support for Dapr |
|---|---|---|---|
| Coverage | Dapr OSS, all clouds | Dapr OSS, all clouds | Dapr OSS/D3E, all clouds |
| Access | Portal / email / Slack Unlimited support calls. | Portal / email / Slack Unlimited support calls. | Portal / email / Slack Unlimited support calls. |
| Sev 1 Response (Critical, e.g. outage) | 4 hours (business hours) | 4 hours (business hours) | 1 hour (24 × 7) |
| Sev 2 Response (High, e.g. key functions down) | 2 business days | 2 business days | 4 hours (24 × 7) |
| Sev 3 Response (Medium, e.g. non-critical issues) | 3 business days | 3 business days | 1 business day |
| Sev 4 Response (Low, e.g. questions) | 4 business days | 4 business days | 2 business days |
| Security | Critical (Sev 1) updates | Critical (Sev 1) updates | Critical (Sev 1) updates + non-critical CVEs, tracking, audits |
| Version Support | OSS: current + last 2 versions | OSS: current + last 2 versions | OSS: current + last 2 versions D3E: current + last |
| Onboarding | 10 hours onboarding process | 10 hours onboarding process | 10 hours onboarding process |
| Check-in cadence | Every other month meetings for development and issue resolution | Monthly meetings for development and issue resolution | Meetings twice a month for development and issue resolution |
| Feature Prioritization | N/A | N/A | Prioritized requests for new Dapr OSS versions; discussion on timeline & delivery |
| Temporary Dapr Versions | N/A | N/A | For Sev 1 issues |
| Architecture Reviews | N/A | 30 expert reviews and optimization of Dapr application architecture | 30 expert reviews and optimization of Dapr application architecture |
| Training | N/A | Training sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team | Training sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team |
| Exclusions | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. |
Contact Diagrid
To ask questions and provide product feedback, join the Diagrid community. To submit bug reports, please use the Conductor Feedback repository on GitHub.