Diagrid Enterprise
Diagrid offers multiple plans for purchasing Dapr open source support, including options with Diagrid Dapr Distribution for Enterprise (D3E) and Conductor operational tooling.
Available plans
The following table gives a feature comparison of the offerings provided by Diagrid.
- The Standard tier is designed for teams prototyping with Dapr, who seek troubleshooting support to avoid getting stuck during development.
- The Select tier is designed for teams seeking more hands-on support during pre-production development, including reviews and expert guidance, ensuring best practices are adopted.
- The Premium tier is designed for organizations running in production, who need rapid response, elevated security, and ongoing optimization.
Plan comparison
| Features | Standard Essential Support for Dapr | Select Expert Guidance for Dapr | Premium Production Support for Dapr |
|---|---|---|---|
| Coverage | Dapr OSS, all clouds | Dapr OSS, all clouds | Dapr OSS/D3E, all clouds |
| Access | Portal / email / Slack Unlimited support calls | Portal / email / Slack Unlimited support calls | Portal / email / Slack Unlimited support calls |
| Sev 1 Response (Critical, e.g. outage) | 4 hours (business hours) | 4 hours (business hours) | 1 hour (24 × 7) |
| Sev 2 Response (High, e.g. key functions down) | 2 business days | 2 business days | 4 hours (24 × 7) |
| Sev 3 Response (Medium, e.g. non-critical issues) | 3 business days | 3 business days | 1 business day |
| Sev 4 Response (Low, e.g. questions) | 4 business days | 4 business days | 2 business days |
| Security | Critical (Sev 1) updates | Critical (Sev 1) updates | Critical (Sev 1) updates + non-critical CVEs, tracking, audits |
| Architecture Reviews | N/A | 30 expert reviews | 30 expert reviews |
| Training | N/A | Tailored training sessions | Tailored training sessions |
Contact Diagrid
Get in touch with the Diagrid team for sales inquiries, support, or general questions about our enterprise offerings.
Existing customers
Existing customers can access their personal support portal and use the dedicated support email to create tickets, track issues, and view support resources. See Contact Support for more details.