Dapr Open Source Enterprise Support
Diagrid provides 24/7 Dapr support with a guaranteed one-hour response time for critical production issues, ensuring immediate patches and fixes for when incidents occur.
Dapr architectural reviews and training sessions can also be included, whether one-time or ongoing, that cover Dapr architecture, troubleshooting, and hands-on workshops tailored to your teams. This comprehensive support and training package empowers your organization to de-risk Dapr adoption and accelerate your time-to-market.
Support features
🛡️Dapr fixes & CVE patches
To maintain production security, Diagrid offers fast patching of security vulnerabilities (CVEs) with a guaranteed service-level agreement based on the Common Vulnerability Scoring System (CVSS).
Diagrid's dedicated Open Source Engineering team works to prioritize critical fixes and customer feature requests. This commitment ensures rapid issue resolution and keeps your systems secure and up to date.
🔧Dapr feature prioritization
Hundreds of new Dapr issues are opened every month. Diagrid, as the lead maintainer of the Dapr project, ensures your critical issues are prioritized to the front of the queue and are implemented by the open source engineering team.
Receive custom Dapr builds that include your approved features and fixes before they roll out to the wider community.
📖Support portal & knowledge base
Gain access to a dedicated support portal and knowledge base that is entirely unique to your organization. Raise, track and close issues in the support portal and take advantage of knowledge base articles for common Dapr issues faced by other users (coming soon!).
Contact Diagrid
To learn about support options and receive a personalized price quote, email sales@diagrid.io or schedule a meeting with the sales team.
For existing customers, read Contact Support for all available communication channels, links to your customer portal, and Conductor diagnostics workflows.
If you are a customer trying to raise an incident, create the issue in your personal customer support portal or email support@diagrid.io with a description of the problem and the associated Dapr version. The response time is based on your support contract with Diagrid.
Support Policy
For more details on Diagrid's Dapr open source support policy, read Diagrid Enterprise Support Policy.