Diagrid Enterprise
Diagrid offers three support plan tiers for open source Dapr. The plans include production-level support, a custom distribution and operational tooling.
Dapr OSS 24/7 production support
Our customer support responds to critical issues in production within 1 hour. We resolve Dapr production concerns & provide immediate patches to priority issues.
Read more about Diagrid's open-source support plans ↗
Dapr OSS CVE resolution
Common vulnerabilities & exposures patched on demand in a timely manner, with guaranteed SLAs.
Dapr expert guidance
Comprehensive guidance and technical expertise to debug issues, optimize configuration, and resolve performance bottlenecks.
Architectural Reviews & Training
Dapr architectural reviews and hands-on sessions can be held on a one-off or regular basis for your application teams. Dapr training is also available.
Diagrid Dapr Distribution for Enterprise (D3E)
Security enhanced, Dapr binaries including enterprise features for multi-tenancy, minimized RBAC permissions, and multiple Dapr installations.
Read more about D3E ↗
Conductor: automate Dapr on Kubernetes
Fully automate & monitor Dapr across all your Kubernetes clusters.
Dive into the Conductor docs ↗
Available plans
The following table gives a feature comparison of the offerings provided by Diagrid. For additional details on Conductor plans and limits see Limits and Restrictions page.
- The Standard tier is designed for teams prototyping with Dapr, who seek troubleshooting support to avoid getting stuck during development.
- The Select tier is designed for teams seeking more hands-on support during pre-production development, including reviews and expert guidance, ensuring best practices are adopted.
- The Premium tier is designed for organizations running in production, who need rapid response, elevated security, and ongoing optimization.
| Features | Standard Essential Support for Dapr | Select Expert Guidance for Dapr | Premium Production Support for Dapr |
|---|---|---|---|
| Coverage | Dapr OSS, all clouds | Dapr OSS, all clouds | Dapr OSS/D3E, all clouds |
| Access | Portal / email / Slack Unlimited support calls. | Portal / email / Slack Unlimited support calls. | Portal / email / Slack Unlimited support calls. |
| Sev 1 Response (Critical, e.g. outage) | 4 hours (business hours) | 4 hours (business hours) | 1 hour (24 × 7) |
| Sev 2 Response (High, e.g. key functions down) | 2 business days | 2 business days | 4 hours (24 × 7) |
| Sev 3 Response (Medium, e.g. non-critical issues) | 3 business days | 3 business days | 1 business day |
| Sev 4 Response (Low, e.g. questions) | 4 business days | 4 business days | 2 business days |
| Security | Critical (Sev 1) updates | Critical (Sev 1) updates | Critical (Sev 1) updates + non-critical CVEs, tracking, audits |
| Version Support | OSS: current + last 2 versions | OSS: current + last 2 versions | OSS: current + last 2 versions D3E: current + last |
| Onboarding | 10 hours onboarding process | 10 hours onboarding process | 10 hours onboarding process |
| Check-in cadence | Every other month meetings for development and issue resolution | Monthly meetings for development and issue resolution | Meetings twice a month for development and issue resolution |
| Feature Prioritization | N/A | N/A | Prioritized requests for new Dapr OSS versions; discussion on timeline & delivery |
| Temporary Dapr Versions | N/A | N/A | For Sev 1 issues |
| Architecture Reviews | N/A | 30 expert reviews and optimization of Dapr application architecture | 30 expert reviews and optimization of Dapr application architecture |
| Training | N/A | Training sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team | Training sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team |
| Exclusions | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. | No support for modified Dapr, unsupported versions, alpha/beta APIs, and/or SDKs. |
Contact Diagrid
To talk to our sales team about Dapr support agreements, please reach out here.
To ask questions and provide product feedback, join the Diagrid community. To submit bug reports, please use the Conductor Feedback repository on GitHub.