Dapr for the enterprise
Diagrid offers a complete suite of products and tooling designed for running Dapr at enterprise scale, including production-level support, custom distribution and operational tooling.
Dapr OSS 24/7 production support
Our customer support responds to critical issues in production within 1 hour. We resolve Dapr production concerns & provide immediate patches to priority issues. Read more about Diagrid's open-source support plans here.
Dapr OSS CVE resolution
Common vulnerabilities & exposures patched on demand in a timely manner, with guaranteed SLAs.
Dapr Open Source Support
Prioritization of upstream fixes and feature requests with a dedicated Dapr OSS Engineering team.
Architectural Reviews & Training
Dapr architectural reviews and hands-on sessions can be held on a one-off or regular basis for your application teams. We can also provide Dapr training.
Diagrid Dapr Distribution for Enterprise (D3E)
Security enhanced, Dapr binaries including enterprise features for multi-tenancy, minimized RBAC permissions, and Dynatrace integration. Read more about D3E here.
Conductor: automate Dapr on Kubernetes
Fully automate & monitor Dapr across all your Kubernetes clusters. Dive into the Conductor docs here.
Available plans
The following table gives a feature comparison of the offerings provided by Diagrid. For additional details on Conductor plans and limits see Limits and Restrictions page.
| Features | Standard Essential Support for Dapr | Premium Enhanced Support for Dapr |
|---|---|---|
| Coverage | Dapr OSS, all clouds | Dapr OSS/D3E, all clouds |
| Access | Portal / email / Slack | Portal / email / Slack |
| Sev 1 Response (Critical, e.g. outage) | 4 hours (business hours) | 1 hour (24 × 7) |
| Sev 2 Response (High, e.g. key functions down) | 2 business days | 4 hours (24 × 7) |
| Sev 3 Response (Medium, e.g. non-critical issues) | 3 business days | 1 business day |
| Sev 4 Response (Low, e.g. questions) | 4 business days | 2 business days |
| Issue Fixing | Fixes / workarounds | Fixes / workarounds |
| Escalation | Action plan, resolution | Action plan, resolution |
| Security | Critical CVEs only | Critical + non-critical CVEs |
| Version Support | OSS: current minor version and previous two versions | OSS: current minor version and previous two versions, current + last 2 D3E: current minor version and previous minor version |
| Exclusions | No support for modified Dapr, unsupported versions, alpha/beta APIs and SDKs. | No support for modified Dapr, unsupported versions, alpha/beta APIs and SDKs. |
| Support | Unlimited support issues; monthly meetings for development and issue resolution. | Unlimited support issues; twice-monthly meetings for development and issue resolution. |
| Initial Onboarding | 5-day onboarding for Diagrid Conductor | 30-day onboarding for Diagrid Conductor |
| Feature Prioritization | N/A | Prioritized requests for future Dapr OSS versions; discussion on timeline & delivery |
| Temporary Dapr Versions | N/A | For Sev 1 issues. |
| Architecture Reviews | N/A | Unlimited expert reviews and optimization of Dapr application architecture. |
| Dapr Training | N/A | Training sessions covering Dapr architecture, best practices, and hands-on workshops tailored to your team. |
Contact Diagrid
To ask questions and provide product feedback, join the Diagrid community. To submit bug reports, please use the Conductor Feedback repository on GitHub.