Support
Early Access preview
While Diagrid Catalyst is in Early Access preview, it is available under a free plan. The product receives updates weekly and your patience with any issues that arise, along with feedback is greatly appreciated. The limitations for the free plan are described below.
Free Plan Quotas and Limits
| Feature | Quota | Notes |
|---|---|---|
| General Limits | ||
| Number of Projects | 3 | |
| Number of App IDs per Project | 8 | |
| Number of Components per Project | 10 | Including Components from Diagrid managed services. |
| Pub/Sub Subscriptions per Project | 15 | |
| Diagrid Pub/Sub Broker per Project | 1 | |
| Diagrid Key/Value Store per Project | 1 | |
| Diagrid Workflow Store per Project | 1 | |
| Number of Users | 2 | |
| Storage Limits (MB) | ||
| Diagrid Pub/Sub Broker max data size | 512MB | |
| Diagrid Key/Value Store max data size | 512MB | |
| Diagrid Workflow Store max data size | 512MB | |
| Networking Limits (request per second) | ||
| Max HTTP Requests per Second per App ID | 100 | |
| Max GRPC Requests per Second per App ID | 100 | |
| Max Requests per Day per Project | 100,000 | |
| Max Requests per Day per Client IP | 150,000 | |
| Max Request Body Size | 4MB | |
| Max Concurrent Requests per App ID | 100 | Includes only incoming requests. |
| Request timeout | 15 seconds | |
| Data Retention | ||
| Metrics | 7 days | |
| Logs | 3 days | |
| Other | ||
| SLA | None | |
| Support | Best effort | See details below. |
All limits are set to ensure an optimal experience for users exploring the Catalyst capabilities at no cost. For users who want to use Catalyst in a production environment with larger workloads, higher limits, an SLA, and dedicated support with guaranteed response times, please contact us to learn more about our paid plan.
FAQs
Q: What is the Diagrid Catalyst Free Plan for?
The Free Plan is provided at no cost to try out Catalyst's capabilities. It is not intended for production use. For higher limits and other production-level features, please contact us.
Q: Where is Diagrid Catalyst hosted?
Catalyst's API Data Plane operates on AWS today, but we are looking to add additional clouds and regions in the future.
Q: Is data stored in Diagrid managed infrastructure services encrypted at rest?
All data within Diagrid managed infrastructure services is encrypted at rest to ensure maximum security.
Q: How are application and component secrets stored?
All secrets passed to Catalyst are encrypted and stored in a cloud secret manager.
Q: Do you offer network security features such as VPC Peering or IP Whitelisting?
Today we provide IP address/FQDN whitelisting capabilities using the project ingress/egress addresses found on the Catalyst projects page. We are working on integrating additional networking features such as AWS PrivateLink and Azure Private Link. Contact us to learn more about their availability.
Q: Are you compliant with industry standards and certifications?
Diagrid has SOC 2 Type 1 certification.
Q: Is Catalyst based on the Dapr project?
Catalyst is built upon the Dapr project and other open-source technologies. While Catalyst is not entirely open-source due to the intricacies of SaaS product development and maintenance, user adaptability is a priority. The Catalyst APIs align with the Dapr APIs, and can be accessed via the open source Dapr SDKs. Alignment to Dapr ensures that applications developed with Catalyst can transition to open-source Dapr if desired. This includes compatibility with Dapr resource specifications, such as Components and Subscriptions, allowing users to both onboard existing Dapr specs into Catalyst and export Catalyst resources into Dapr specs.
Q: How can I provide feedback or report issues?
Your feedback is essential to us. Please use the Catalyst Feedback GitHub repo to start discussions, raise bugs and request features. You can also email the Diagrid team directly at catalyst@diagrid.io.
Q: What is the response times for support queries?
Diagrid offers product support for Catalyst during business hours from 8 AM - 5 PM Pacific Standard Time (PST), Monday to Friday, not including public holidays. Support queries will be addressed within a 5-day window.