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Conductor support

Diagrid offers support for Conductor as well as the Dapr open source project. This page details Conductor support, but for details on Dapr OSS Enterprise support, see here.

Conductor Free​

Conductor Free is an always-free plan which allows users to connect a single Kubernetes cluster to access a limited set of Conductor features.

There is no official support provided for Conductor Free, but community feedback and issues can be submitted using the following channels and will be prioritized by the Diagrid team:

Conductor Enterprise​

Conductor Enterprise is a paid Conductor plan which has a set of custom usage and resource limits based on the needs of a given organization. In order to evaluate the Conductor Enterprise feature set, organizations can take advantage of the Conductor Enterprise Trial which provides free, 30-day access to the product. The support provided for the Trial window varies from the support provided on the paid Enterprise plan. The support for both is detailed below.

Conductor Enterprise Trial​

The Conductor Enterprise Trial allows users to onboard a single Kubernetes cluster and access the complete Conductor feature set for the 30-day period at no charge. The goal of the trial is to enable development and operations teams to evaluate Conductor Enterprise for managing Dapr at scale.

Along with the support channels available for Conductor Free users, support is included during business hours, 8 AM - 5 PM Eastern Standard Time (EST), with a one-day response time via the following channels:

  • Conductor in-app chat: Send questions via chat in the bottom right-hand corner of the Conductor console
  • Email: For technical issues or questions, email support@diagrid.io with the cluster name and a description of the issue, or schedule a meeting with the technical support team

Conductor Enterprise​

Conductor Enterprise support response times vary according to the agreement users have signed with Diagrid and the severity of the issue(s) reported. Support requests can be sent via the following channels:

  • A dedicated, customer incident support portal: Available at diagrid.io/support.
  • Slack or Microsoft Teams integration (optional): Can be used for questions and enquiries
Urgent Incidents

Production-level urgent (Sev1) and High (Sev2) support incidents must be raised through the support portal.

Enterprise plans optionally include Dapr OSS Enterprise support with response times as low as one-hour, 24/7. Read about the plan options here.

Send cluster diagnostics to Diagrid support​

To expedite a Conductor Support request, generate the Diagnostics Report for the offending cluster. This report contains information about your cluster's Dapr configuration and the Conductor agent. It can be generated using the Diagrid CLI or via the Conductor web console.

Using the Conductor web console​

From the Clusters List or Cluster Details page, open the action menu on the right side and select Send Diagnostics Report

This will generate a diagnostics report for your cluster and send the results directly to Diagrid Support.

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Using the CLI​

If you want to use the Diagrid CLI, follow the instructions [here](cli-reference/Diagrid CLI.mdx).

Uptime status​

View and subscribe to alerts for the uptime of all Diagrid products on the Diagrid Status Page.